HOW CAN WE HELP YOU?
All Season Cleaning Service
Help and FAQ
We service Fort Wayne, Indiana!
All Rooms
High Dusting
Dust fans that can be reached on a 3 step ladder
Dust light fixtures (chandeliers excluded)
Clean inside windows
Clean window sills
Dust all accessible furniture
Clean all glass
Clean & disinfect light switches
Clean baseboards
Remove any trash in cans and replace with liners
Vacuum floors
Mop all hard surface floors
Kitchen
High Dusting
Clean fans that can be reached on a 3 step ladder
Dust light fixtures (chandeliers excluded)
Clean inside windows
Clean window sills
Clean all glass
Load dishwasher if applicable
Clean backsplash
Clean & disinfect microwave inside, outside & underneath
Clean counters
Clean stove hood (exterior only)
Clean stove top
Clean stove grates
Clean broiling drawer
Polish all stainless steel
Clean & disinfect light switches
Clean appliance exteriors (refrigerator, stove, dishwasher, coffee pot, toaster etc…)
Clean and polish sink
Clean baseboards
Remove any trash/recycling in cans and replace with liners
Vacuum floors
Mop all hard surface floors
Bathrooms
High Dusting
Clean vents/exhaust fans
Dust light fixtures (chandeliers excluded)
Clean inside windows
Clean window sills
Clean all glass
Clean vanity mirror
Clean & disinfect toilet (make sure to reach behind)
Clean and scrub shower head
Clean and scrub shower shower head hose
Clean and scrub soap holder
Clean & scrub shower walls
Clean & scrub & showers doors
Clean & disinfect bathtub
Clean & disinfect sinks
Clean & disinfect light switches
Clean baseboards
Remove any trash in cans and replace with liners
Vacuum floors
Mop all hard surface floors
Additional Add On Items
Inside Oven
Inside Refrigerator
Cabinet Fronts
Cabinet Tops
Finished Basements
Garages
Pets
All Rooms
High Dusting
Dust fans that can be reached on a three step ladder
Dust light fixtures (chandeliers excluded)
Clean inside windows (we do not flip in windows)
Clean window sills
Clean inside closets
Clean all shelving
Clean & disinfect light switches
Clean baseboards
Vacuum floors
Mop all hard surface floors
Kitchen
High Dusting
Clean fans that can be reached on a three step ladder
Dust light fixtures (chandeliers excluded)
Clean inside windows (we do not flip in windows)
Clean window sills
Clean all glass
Wipe cabinet fronts (If they need to be deep cleaned please call the office)
Clean inside cabinets
Clean inside all drawers
Clean backsplash
Clean & disinfect microwave inside, outside & underneath
Clean counters
Clean stove hood (exterior only)
Clean stove top
Clean stove grates
Clean broiling drawer
Polish all stainless steel
Clean & disinfect light switches
Clean appliance exteriors (refrigerator, stove, dishwasher, etc…)
Clean and polish sink
Clean baseboards
Vacuum floors
Mop all hard surface floors
Bathrooms
High Dusting
Clean vents/exhaust fans
Dust light fixtures (chandeliers excluded)
Clean inside windows (we do not flip in windows)
Clean window sills
Clean all glass
Clean vanity mirror
Clean inside vanity
Clean inside cabinets
Clean inside drawers
Clean & disinfect toilet (make sure to reach behind)
Clean and scrub shower head
Clean and scrub shower shower head hose
Clean and scrub soap holder
Clean, & scrub shower walls
Clean, & scrub showers doors
Clean & disinfect bathtub
Clean & disinfect sinks
Clean & disinfect light switches
Clean baseboards
Vacuum floors
Mop all hard surface floors
Additional Add On Items
Inside Oven
Inside Refrigerator
Cabinet Fronts
Cabinet Tops
Finished Basements
Garages
Pets
Walls
Inside Oven
Inside Refrigerator
Cabinet Fronts
Cabinet Tops
Finished Basements
Garages
Pets
Walls
Anything outside the standard scope of work
Yes! We supply all of the cleaning products and tools to clean your home.
We allow our professionals to arrive within 2 hours of your scheduled time to accomodate unpredictable traffic, parking and other surprises.
GETTING STARTED
SAFETY AND TRUST
Absolutely. We pride ourselves on maintaining trusting relationships with our customers. All of our professionals are interviewed in-person and pass a rigorous nationwide background check.
All Season Cleaning cannot be held responsible for damage caused by unstable items such as pictures not hung securely, items with unstable bases, floating shelves, or improperly secured items. The client is responsible for cleaning curio cabinets, figurines, glassware, and items of extreme or sentimental value. If a cleaner breaks an item, Spotless Cleaning will pay up to $100 per item or the replacement cost with verified value. The client must save the broken item for inspection.
Yes! We have 3 layers of protection in place to ensure your information is not compromised. First, our booking page is protected by extended SSL certification. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Stripe and is layered in their own 256 bit security protocol. We never store your credit card information (only a token that allows us to charge the card). We promise your information is safe and secure.
Absolutely! We run a strict nationwide background check on all applicants as the last step in our pre-screening process.
POLICIES AND PRICING
We take debit and credit cards. We do not take cash, checks, Zelle, Venmo or any other forms of payment.
We determine pricing based on the number of bedrooms and bathrooms in your home, along with the estimated duration of the cleaning. Simply select the number of bedrooms and bathrooms on our website to receive an instant quotation.
While we consider several factors when providing an initial estimate over the phone, our cleaning technicians may find it necessary to allocate additional time to complete the full scope of service in your home. We will contact you one hour before the scheduled completion of your initial cleaning to discuss any unforeseen circumstances. Should extra time be required due to factors such as extensive dirt or a large number of decorations, you will have the choice to approve the additional time or adhere to the original estimate. Rest assured, we will never charge your card for any extra time without your explicit consent.
Yes, we do require a non-refundable deposit of 25%. This deposit is applied towards the total balance of your cleaning service and is not merely a hold on your card. For example, if your cleaning service is quoted at $200, your deposit will amount to $50. This amount will be deducted from the estimated total, leaving you with a balance of approximately $150.
Full payment is due on the day of service. Our cleaning technicians do not process payments. A credit or debit card must be on file at the time of booking, and it will be charged immediately after the completion of the cleaning. If payment is declined, the client must update their payment information before the next scheduled service. Failure to do so will result in a cancellation fee equivalent to half of the service cost.
No monetary refunds are provided.
If you cancel on the day of the cleaning, an additional 50% fee will be charged, totaling 75% of the scheduled cleaning cost.
To reschedule, please notify us at least 48 hours prior to your appointment. Rescheduling requests made within 48 hours cannot be accommodated. If you need to reschedule after the 48-hour window, you will need to pay another non-refundable deposit.
No we do not clean while other contractors are in the home. Please do not schedule our cleaning on a day that you plan to have cable company, moving company, any type of contractors in the home .
If we show up to a clean and there are other contractors in the home, we will leave and you will have to pay the clean in full.
We are committed to providing you with exceptional cleaning services and leaving your house in immaculate condition. To ensure that we deliver the highest quality of service possible, we kindly request that you prepare for our arrival by putting away any items that could obstruct us from cleaning specific areas, such as loose papers, toys, and other objects. Please make sure that all dishes are put away to enable us to clean your kitchen thoroughly. Also, kindly ensure that any sensitive materials are stored away.
All customers are required to have the following amenities available:
Running water with access to it.
Electricity with functioning lightbulbs throughout the home (cleaning cannot be performed in the dark).
Air conditioning & heat for a comfortable working environment.
All cleanings must undergo inspection before our team departs the premises. We do not provide re-cleaning services. If you are absent during the cleaning, you have 24 hours to notify us of any concerns, and we will credit you up to $25 towards your next cleaning.
We do our best to meet the needs of our clients; however, there are some things we are unable to do:
Clean biohazards (blood, mold, bodily fluids) - This we can handle however pricing is different as we need to send a trained crew .
Remove high levels of trash/debris
Clean up pet waste
Clean inside washer/dryers
Clean inside dishwashers
Clean cat litter box (including excess on floor)
Use our vacuum on pet soiled carpet
Clean insects/rodents/rodent droppings
Clean hard to reach or high areas that are not accessible with our extension duster
Clean fully stocked refrigerators/freezers (we will be happy to clean if emptied)
Guarantee the results of blind dusting
Wash/load/put away dishes
Empty diaper genies/diaper pails
Wipe light bulbs and delicate glass fixtures
Use homemade cleaning products
Move furniture
Change linens
Step higher than a 3 step stepladder
Wash walls, scrub walls, scrub baseboards.
Closets unless when performing move in /move out clean
Carpet Cleaning and tile and grout cleaning are not included in any cleaning package. If you would like a quote we would be happy to quote as this is a separate service.